Course Description
In this 3 hour webinar, Dr Jules Dickinson & Wendy Ledeux will help you explore how telephone interpreting can present unique professional (and sometime personal!) challenges. We will start you on the process of acquiring tools and strategies to better manage this type of work, as well as sharing some tips that can help keep you in your optimal performance zone.
With smaller group discussions, we will explore some of the theories and models relating to telephone interpreting and how you can embed these in your practice.
We will also provide you with a workbook with instructions on how you can try out some of the strategies and tools in your own time, working with your peers outside of the webinar.
This workshop is suitable for trainee and registered sign language interpreters.
Dr Jules Dickinson PhD
Jules worked as a community interpreter for over 30 years, but retired from interpreting and training delivery in 2025. Her interest in the workplace interpreter’s role led to a PhD at Heriot-Watt University, U.K. Her ground-breaking ethnographic research examined the ways in which the interpreter impacts upon the interaction between Deaf and hearing employees, with a focus on the use of humour and small talk in team meetings. Jules has published extensively on issues relevant to workplace interpreting.
Jules continues to work as a Professional Supervisor, a role which she believes supports communication professionals to develop and maintain their emotional resilience, ensuring longevity in their chosen career.
Course curriculum
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Learner Terms & Conditions
FREE PREVIEW -
Your workbook
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Managing the Challenges of Telephone Interpreting slides
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Webinar Video
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Breakout Room Exercise - Introductions
FREE PREVIEW
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Webinar Video 2 - Introduction strategies and incoming calls
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Breakout Room Exercise - Silence & Turn-taking
FREE PREVIEW
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Webinar Video 3 - Silences and turn-taking
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Webinar Video 4 - Recap & introducing emotive calls
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Breakout Room Exercise - Interpreting emotive phone calls
FREE PREVIEW
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About this course
- £60.00