Course Description
Interpreting in healthcare settings presents numerous challenges; however, these complexities increase significantly when interpreters are required to work with Deaf children. This webinar aims to delve into the qualitative research undertaken by Naomi as part of her MSc, exploring the many challenges that interpreters face when they work with Deaf children in healthcare settings and the strategies they employ to manage these demands effectively.
The session will be interactive, encouraging participants to reflect deeply on their experiences and practices. We will also examine how the Demand Control Schema (Dean and Pollard, 2013), can be utilised to support interpreters in making ethical decisions. This approach ensures that interpreters not only adhere to high ethical standards but also possess the vital interpersonal skills necessary to navigate the complexities of working in healthcare settings with Deaf children.
The goal is to empower interpreters with the knowledge and skills needed to overcome the challenges that arise in this domain and contribute to better health outcomes for Deaf children.
Dr Jules Dickinson PhD
Jules worked as a community interpreter for over 30 years, but retired from interpreting and training delivery in 2025. Her interest in the workplace interpreter’s role led to a PhD at Heriot-Watt University, U.K. Her ground-breaking ethnographic research examined the ways in which the interpreter impacts upon the interaction between Deaf and hearing employees, with a focus on the use of humour and small talk in team meetings. Jules has published extensively on issues relevant to workplace interpreting.
Jules continues to work as a Professional Supervisor, a role which she believes supports communication professionals to develop and maintain their emotional resilience, ensuring longevity in their chosen career.
Course curriculum
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Learner Terms & Conditions
FREE PREVIEW -
Your workbook
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Managing the Challenges of Telephone Interpreting slides
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Webinar Video
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Breakout Room Exercise - Introductions
FREE PREVIEW
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Webinar Video 2 - Introduction strategies and incoming calls
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Breakout Room Exercise - Silence & Turn-taking
FREE PREVIEW
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Webinar Video 3 - Silences and turn-taking
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Webinar Video 4 - Recap & introducing emotive calls
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Breakout Room Exercise - Interpreting emotive phone calls
FREE PREVIEW
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About this course
- £60.00