Course Description

How much power do interpreting agencies have in driving market standards? Are steps such as agency accreditation necessary to standardise agency practices and ensure professionally sustainable interpreting services provision? How can we work with agencies to foster effective service delivery?

This presentation explores these important questions by delving into the pivotal role that agencies play in professionalisation of the interpreting field. Relevant guidelines and standards for the provision of interpreting services are presented and these frameworks are then compared to the existing research on agency practices and applied to recent changes in interpreting services provision via agencies.

This presentation also reports on new research into interpreter perceptions on the power of agencies to influence market disorder in the interpreting industry and opinions on the need for a Code of Industry Practice for agencies and agency accreditation. Practical applications are suggested such as leveraging both existing and developing guidelines for service provision and approaches for engaging in collective action to facilitate effective service delivery.

Brett will be expanding upon her presentation from the 2016 ASLI conference.

Learning Objectives

Learners will be able to:

  1. Identify at least one way in which interpreting agencies influence professionalisation processes
  2. Describe recent changes to interpreting services provision via interpreting agencies and at least one way this may impact the profession and clients
  3. Name guidelines that include professional standards for interpreting agencies
  4. List at least one way in which interpreting agency accreditation may benefit the profession and clients
  5. Describe steps for collective action which can facilitate effective service delivery


Completion of this course will give you a minimum of 2 hours' structured CPD points. You will also be provided with a number of resources for you to gain further unstructured CPD points.


This course is available for 90 days from the date you purchased it.

Brett Best

Brett Best is a UK-based, fully qualified American Sign Language (ASL), British Sign Language (BSL) and English interpreter. She holds a BA degree in Deaf Studies from Gallaudet University in Washington, D.C., an MSc in European Masters in Sign Language Interpreting (EUMASLI) from Heriot-Watt University in Scotland, and she is currently studying toward a Graduate Certificate in Teaching and Learning in Higher Education through University of Wisconsin-Milwuakee. Her current research interests include the professionalisation processes of sign language interpreting and how technology is impacting the interpreting profession.

Course curriculum

  • £25.00

    £25.00Working with Agencies to Achieve and Maintain Professional Standards

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  • £25.00

    £25.00Working with Agencies to Achieve and Maintain Professional Standards

    Buy Now
  • £25.00

    £25.00Working with Agencies to Achieve and Maintain Professional Standards

    Buy Now